One thing for sure has been demonstrated by two years of a global pandemic: truly empathetic leadership is more important now than ever.

It's always been an important skills for those who aspire to lead. But with more and more people experiencing...

My eye was caught the other day by a headline: empathy is redefining the way we lead. It was the title of a webinar being offered by the Canadian Management Centre.

It caught my eye because just an hour earlier I'd been reading a blog by a...

How good a listener are you? We all like to think we are good - but the truth is most of us achieve only 25% of our listening potential.

That's because we're too busy, too distracted and too focused on what we're going to say when the speaker...

If you get a buzz out of your job, and get excited talking about it to strangers, congratulations - you have one of the most important communications tools.

Your enthusiasm, your passion, will do more than almost anything else to get people...

Nadja Piatka is an inspiration. Not so long ago her marriage was over, she had two children, no job, and she was hiding from debt collectors. Now she presides over a $20 million success story.

I had the chance to interview Nadja this week, for the...

This is a story about a soccer manager - but it’s not about soccer. It’s about creative leadership. Gareth Southgate (above) just led the England team to the final of the European Championship. And he did it with the help of military...

How’s your charisma? A team of university researchers in Switzerland have come up with what amounts to a checklist for charisma.

They’ve identified 12 elements that could be at play in a charismatic performance. Nine of the qualities...

Stories are all about shifts. Shifts from loser to victor, from oppressed to liberated, from lost to found, from unloved to loved.

That’s why stories are such effective tools for communicating a vision of change, for persuading people to...